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Terms & Conditions

1. Introduction

Welcome to Spring Care Australia PTY LTD ("Spring Care," "we," "our," or "us"). By accessing and using our website [Insert Website URL], you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Definitions

  • “Spring Care” refers to Spring Care Australia PTY LTD, an NDIS and Aged Care service provider in Western Australia.

  • “User” refers to any individual or entity accessing or using our website and services.

  • “Services” include NDIS Support Coordination, Support Work, Supported Independent Living (SIL), Aged Care, and other related care services.

  • “Website” refers to our online platform [www.springcareaustralia.com.au].

3. Use of the Website & Services

By using our website or engaging with our services, you agree to:

  • Use our website and services only for lawful purposes.

  • Provide accurate and truthful information when registering, making inquiries, or engaging with our services.

  • Not misuse, copy, or modify any content or intellectual property without permission.

  • Not attempt to hack, disrupt, or introduce viruses/malware into our systems.

  • Not use our website to transmit false or misleading information.

​4. Service Availability & Changes

  • Spring Care reserves the right to modify, suspend, or discontinue any service at any time without prior notice.

  • While we strive to provide accurate and up-to-date information, we do not guarantee the completeness, accuracy, or reliability of any information on our website.

  • We may update these Terms & Conditions periodically, and your continued use of our services implies acceptance of the latest version.

5. Privacy & Data Protection

Spring Care collects and processes personal information in accordance with our Privacy Policy. By using our website, you consent to the collection, storage, and processing of your personal information as outlined in our Privacy Policy.

  • Personal Data We Collect: Name, email, phone number, NDIS number, payment details, IP address, and other relevant service information.

  • How We Use Data: To provide services, process transactions, and improve user experience.

  • Security Measures: We implement strict security protocols to protect your data from unauthorized access, misuse, or disclosure.

For more details, please review our [Privacy Policy].

6. Payment & Billing

  • All payments for NDIS services, support coordination, and other care services must be made in accordance with NDIS pricing arrangements and agreements.

  • Clients must ensure timely payments for all invoices. Late payments may result in service delays or suspension.

  • We do not store payment details. All transactions are processed securely through NDIS-approved payment systems.

  • If you dispute a charge, please contact [Insert Billing Contact Email] within 14 days of receipt of the invoice.

7. Cancellation & Refund Policy

  • NDIS Participants: Cancellations must follow NDIS guidelines. Short-notice cancellations (less than 24 hours) may be charged per NDIS pricing rules.

  • Private Clients: Service cancellations require [insert required notice period, e.g., 48 hours] to avoid cancellation fees.

  • Refunds: Payments are non-refundable except in cases of billing errors or service unavailability beyond our control.

​8. Intellectual Property Rights

  • All website content, including logos, designs, text, images, and service descriptions, is the property of Spring Care and protected under Australian copyright laws.

  • You may not copy, distribute, modify, or reproduce any content without explicit written permission from Spring Care.

9. Liability & Disclaimers

  • Spring Care provides services in accordance with NDIS and Aged Care standards, but we do not guarantee specific outcomes.

  • We are not liable for any direct, indirect, or consequential damages arising from service use, website errors, or interruptions.

  • Spring Care is not responsible for third-party services linked to our website. External links are provided for convenience and do not imply endorsement.

10. Complaints & Dispute Resolution

  • If you have a concern or complaint, we encourage you to contact us directly at [Insert Support Email] to resolve the issue.

  • Unresolved disputes may be escalated to the NDIS Quality and Safeguards Commission or relevant industry regulators.

  • Legal disputes will be handled under the laws of Western Australia, Australia.

11. Termination of Access

Spring Care reserves the right to suspend or terminate access to our website and services for:

  • Violation of these Terms & Conditions.

  • Fraudulent activity or misrepresentation.

  • Engaging in any activity that may harm other users, staff, or our reputation.

12. Governing Law

These Terms & Conditions are governed by the laws of Western Australia, Australia. Any disputes will be resolved in Western Australian courts.

13. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

Spring Care Australia PTY LTD
Email: [lintangtcm@gmail.com]
Phone: [(08)43225133]
Website: [https://www.springcareaustralia.com.au/contact-7]

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